Frequently Asked Questions   Sections

The Gentleware FAQ is a comprehensive list of questions regarding Poseidon for UML. At this time, third-party plug-ins and products are not covered in this FAQ but we plan to add them in the future. Further information is available from the Poseidon documentation or you can post to our forum.

 

Submitting a Question

Please feel free to submit questions regarding any Gentleware product, including the plug-ins and partner products, to info@gentleware.com.

 

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FAQ Section: Licensing
  1. My Community Edition license has expired. Now what do I do?
  2. My Serial Number has expired. Now what do I do?
  3. What is a serial number / evaluation key / license key?
  4. My Serial Number/License Key says "Invalid Edition".
  5. I've deleted the email with my Serial Number. Where can I get a new one?
  6. The License Key is host- and user-dependent. How can I use Poseidon in a pool environment?
  7. How can I register without Internet?
  8. I got the message 'Invalid Key' when I pasted the key from the registration dialog and clicked 'add'.
  9. My Premium Edition is no longer working. It was working last week.
  10. I never received an email containing my License Key.
  11. I can't register my Student Edition to get my License Key.
  12. I get the error message, 'Browser does not open.'
  13. How do I move to another version or edition of Poseidon?
  14. For how long can a user check out a concurrent license?
  15. Where do I register my Concurrent Licenses?
  16. Why won't the Concurrent License Server start?
  17. The Enterprise Edition evaluation key is expired or for the wrong edition.

    The cause of this is that the serial number is only intended for use with the concurrent license server. This server will be installed if you choose the Enterprise Edition server installation from the installer application. Here is a step by step description how to use the evaluation keys:

    1. Download the software from http://www.gentleware.com?redirect=download (Please use JDK/JRE Version 1.4, or use the installers that include a JRE)

    2. Start the Installer, and choose the SERVER installation.

    3. Please use the command line of your operating system. Change the current directory to the installation directory of your Enterprise Edition Server.

    4. Start the 'manageConcurrentLicenses' script in the 'bin' folder.
    E.g. (Windows): binmanageConcurrentLicenses.bat
    (Unix): bin/manageConcurrentLicenses.sh

    5. Paste the SERVER license key of the evaulation mail into the command line window when asked and enter your user information.

    6. Start the command line tool again, and paste the CLIENT license key.

    7. Start the Installer, and choose the CLIENT installation.

    8. Start the Enterprise Edition SERVER by running the 'startCollaborationServer' script in the 'bin' folder of the Enterprise Edition SERVER installation. You will not be asked for a license.

    9. Start the Enterprise Edition CLIENT. Check that the server name is set to 'localhost' and the port to '6262'. Hit 'Connect' and then 'Start Poseidon'.

  18. I'm having problems connecting to the Enterprise Server.
  19. How can I use a proxy server to connect to gentleware.com?
  20. My floating.server.properties has XML-Format, how do I add preferences now?
  21. Why can't I reach the license server when trying to register my serial number?

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